Q: Are you trading company or manufacturer?

A:  We are professional manufacturer, specialized in embedded industrial monitor & panel PC, automation PC, manual pulse generator, industry keyboard and etc. 

Q: Where is your company?

A: Our company is located in Shanghai, The traffic is convenient and close to Pudong and Hongqiao International Airport, which is easy for customers to visit.

Q: How long is delivery time?

A: Normally, it is 5-7 working days basen on standard product, OEM products will be taked around 20-30 days, or to be negotiable if order q'ty is large

Q: What is term of payment?

A: Payment <= USD10,000, 100% T/T in advance or 30% deposit in advance, Balance before shipment or L/C at sight. 

Q: How do I get to my desired confirguration?

A: Decide for yourself how much performance you need, how much RAM, which hard disk or SDD size, which display size and also which interface are needed in the industrial PC, panel PC or others. Should Windows be running on the system or Linux, or do you want to install the operating system in-house? With us your specific desired confirguation can be put together completely basen on your specification. if you are unsure about minimum requiremnts, our product consultants are happy to help you! Simply send the requirements of your desired configuration by e-mail to info(AT) or inform us by phone on 0086-(021)-54851801, you will receive your offer for desired configuartion within 1-2 working days. 

Q: How about the after-sale service?

A: We underline our product with 2-years product warranty, some special parts can be extended to 3-5 years warranty. By purchasing a PANELMATE product, you do not only get a first-class product, but also a first class service. Our competent service team of system engineer will assist you with installation, commissioning and use and give the customer more security in dealing with problems and to work together on a solution. 

     We are constantly optimizing our work processes, Our employees work with great care and accuracy on their tasks, Nevertheless, mistakes can happen in certain process though fortunately less and less frequently, despite the use of industrial componenets and extensive quality tests, we can never completely rule out malfunctions or defects of your device. 

      If you have detected a defect of the product, wrong delivery or missing items, we will ask you for some information to get more details on the issue. To do this, you are required to fill in the "Support Case Form", we shall check it in detail. The product will be repaired or be exchanged by replacement product through our local agent distributor or the technican comes on site to fix the problem as quickly as possible. For devices that are out of warranty, we propose a cost estimate for the repair and freight charge, or , on request, we quote you a new device.